SERVICE / 06·DevOps Service & Support

A platform team without the headcount.

CI/CD pipelines, cloud infrastructure, IaC, containers, observability and 24/7 incident response — for SMBs that need senior-level platform discipline without hiring a DevOps team.

AWS · Azure · GCP Terraform + Kubernetes 24/7 incident response
commitpassed · 2.4mbuildpassed · 3.1mtestpassed · 3.8mstagingdeployed · 12s agocanaryawaiting approvalprodqueuedDEPLOY · 4f3c8a1
● connected · resilient · in-motionSMBRG/ROSE
What we run

The full platform layer, run by the people who built it.

CI/CD, cloud, containers, IaC, observability, on-call, cost and security. Pick a slice or take the whole stack — we staff to scope.

CI/CD pipelines

GitHub Actions, GitLab CI, Azure DevOps, CircleCI. Build/test/deploy pipelines with required checks, environment promotion, and auditable release history.

Cloud infrastructure

AWS, Azure and GCP — VPC design, IAM, networking, multi-account or multi-subscription patterns, well-architected reviews.

Containers & Kubernetes

Docker, ECS/EKS/AKS/GKE, Helm, ArgoCD. Right-sized clusters, sane autoscaling, and a plan for the day it falls over.

Infrastructure as Code

Terraform, Pulumi, Bicep, CloudFormation. Modular, versioned, peer-reviewed. No more clicks in the console.

Monitoring, logs, traces

Datadog, Grafana, New Relic, OpenTelemetry. Dashboards your engineers actually look at and alarms your on-call actually trusts.

24/7 incident response

Primary + secondary on-call rotations, defined SLAs, runbooks for the top failure modes, and quarterly incident-review meetings.

Cost optimization

Right-sizing, reservation / savings plan modeling, idle-resource sweeps, and ongoing FinOps with a clear monthly target.

Security & compliance

IAM hardening, secrets management, SBOMs, vulnerability scanning, and audit-prep for SOC 2, HIPAA, PCI-DSS and ISO 27001.

Backup & disaster recovery

Automated backups, multi-region failover, defined RTO / RPO, and quarterly restore drills — so the recovery plan works when you actually need it.
How we work

Stabilize, harden, evolve.

Most engagements start with an audit and a fire to put out. We move from there to long-term ownership in a predictable arc.

DevOpsPLAN · BUILDRUN · IMPROVE010203040506
Audit & quick wins
Week 0–1

Cloud-account audit, CI/CD review, runbook inventory, top-10-risks document. Quick wins shipped in week one.

Stabilization
Week 1–4

IaC the things that aren't. Wire alarms to on-call. Patch the obvious security gaps. Document the runbooks the previous person never wrote.

CI/CD
Week 2–6

Build, test and deploy pipelines that ship multiple times a day with confidence. Trunk-based, gated by tests, with one-click rollbacks and progressive delivery.

Harden & migrate
Week 4–N

Migrations (account split, K8s, observability platform), cost optimization, security hardening, well-architected review.

24/7 operations
Ongoing

On-call, incident response, monthly cost reviews, quarterly architecture reviews. We staff with primary + secondary engineers familiar with your stack.

Architecture review
Quarterly

Written review covering reliability, security, cost and team enablement. Every quarter, with action items, owners and dates.
buildteststagedeploymonitorSLO 99.95%
What you walk away with

A platform that runs. Even when nobody is watching.

Every DevOps engagement leaves you with IaC for everything, an observability stack you trust, a runbook for every paging alarm, and a clear cost / reliability target tracked monthly. Whether we stay or hand off — your platform is yours.

CI/CD
  • Pipeline-as-code (Actions / GitLab / Azure DevOps)
  • Required checks + protected branches
  • Environment promotion (dev → staging → prod)
  • Auditable release history
Infra & IaC
  • Terraform / Pulumi / Bicep modules
  • Multi-environment workspaces
  • Drift detection + reconciliation
  • Disaster recovery plan + tested restore
Observability
  • Logs / metrics / traces unified
  • SLOs + error budgets
  • On-call rotation in PagerDuty / Opsgenie
  • Top-10 runbooks
Security & cost
  • IAM least-privilege baseline
  • Secrets in a managed vault
  • Vuln scanning in CI
  • Monthly FinOps + cost dashboard
Selected work

Platforms that hum.

Recent DevOps engagements, anonymized.

B2B SaaS · Healthtech

EKS migration + observability rebuild ahead of SOC 2.

99.98%
uptime over 9 months post-launch
14 weeks · EKS, Datadog, Terraform
D2C · Beauty

AWS cost optimization + IaC backfill on a 5-yr-old account.

−41%
monthly AWS spend in 90 days
8 weeks · AWS, Terraform, FinOps
Fintech · Lending

24/7 on-call + CI/CD overhaul for a 4-engineer team.

< 8m
avg. acknowledge time on P1 alarms
Ongoing · Azure, GH Actions, OTel
40+
Platforms under active operation
99.95%
Average SLO maintained on supported platforms
< 8m
Avg. acknowledge time on P1 incidents
24/7
On-call coverage on the operations retainer
FAQ

The questions buyers ask before signing.

Don't see yours? Send it over →

Defined SLAs by severity, primary + secondary engineer on rotation, runbooks shared in your wiki, and a quarterly incident-review meeting. Pages route through PagerDuty or Opsgenie. Most clients pair the retainer with a slice of project hours.
buildteststagedeploymonitorSLO 99.95%

Bring us the messy version.
We'll bring back a plan.

A 25-minute scoping call costs nothing and usually shortens your project by weeks. No sales engineer, no slide deck — just a senior who'll be on your build.

# what to bring to the call
· a one-paragraph problem statement
· any existing docs / Figma / repos
· a rough budget envelope (or "no idea")
· a target launch window
$ that's it. we'll do the rest.